* Customers may request a return or exchange within 7 days of receiving the product, provided it is unused, unopened, and in its original condition with all original packaging and accessories.

* Opened or used products cannot be returned or exchanged due to hygiene and safety reasons.

* If you receive a damaged or defective product, please contact us within 48 hours of delivery and provide clear photos. After verification, the product will be replaced or refunded where applicable.

* The company is not responsible for any damage or changes in product quality or performance resulting from improper storage, exposure to heat, direct sunlight, or leaving the product inside vehicles.

* Approved refunds will be processed to the original payment method, subject to the payment provider’s processing time.

* The company reserves the right to refuse any return or exchange request that does not meet the conditions stated in this policy.

This policy is governed by the laws and regulations of the United Arab Emirates